We Help SMS allows your customers to communicate with your company over SMS through an easy to use ticketing workflow.
To get started, login with your Zendesk account, and pick any number in 36 available countries. Sending an SMS to this number will create a ticket in your Zendesk account. Responses will be sent back to customers over SMS.
It forms an important part of activities on a mobile phone across all age groups.
90% of all incoming SMSes are read within 3 minutes.
It is available on the most rudimentary of mobile handsets.
In a survey by Zendesk, chat messages exchanged frequently resulted in a higher Customer Satisfaction score than voice.
SMS is the original, most ubiquitous, form of chat. Use We Help SMS and Zendesk to empower your support teams with a great communication tool.
Give your customers a channel that results in greater satisfaction.
Executives, worldwide, are implementing best-of-breed CRM solutions to retain and enhance customer relationships. Customers are the strongest advocates of any brand. Do you have the right tools to convert them into loyal evangelists?
Why make your customers wait in line listening to hold music when they can instantly reach a Support Agent via SMS.
This creates a one-to-one experience for customers even if multiple Support Agents help to resolve the problem.
Today, more and more customers use mobile first for social networks, email, voice, messaging apps, etc.
SMS still remains the least distracting and direct means of communication.
Sign up for a free trial and activate one customer support number to receive $5 in SMS credits.
How we can help
Setup a number to allow SMS conversations with your customers. SMS chat means fewer staff deployed, and a more personal connection.
Increase sales and impact customer behaviour by letting them chat with your company over SMS.
Notify customers when packages are dispatched. Manage replies over SMS through Customer Support tickets.
Create highly effective, targeted campaigns using SMS through our complementary products.
Verify customer authenticity by using our API to send a One Time PIN for sign ups.
Enable your customers to SMS your organisation and schedule appointments.
Check out our
Try out the full functionailty of the system completely free. Let your customers message you, wherever they are, by getting a local number.Login with your Zendesk account
How can we help?